Contact Us

How to Reach Us: Supported Contact Methods

• Email Support (Primary): For all support-related queries concerning your ilucki-casino-canada account, gameplay, payments, or responsible gambling, contact us at support@ilucki777.com. This channel is monitored 24/7 and prioritized for user protection.
• General Inquiries: For general questions or corporate information, direct your message to info@ilucki777.com.
• Live Chat: Accessible via the ilucki777.com website interface, live chat offers immediate support for urgent matters and is available at all times.
• Contact Form: Complete the secure online form below by providing your name, email address, and a detailed description of your request. Our support team will respond within one business day (2025 standard).

Note: Telephone support is currently unavailable; all communications must be initiated via secure digital channels to ensure record-keeping and user safety in compliance with CA and Curaçao regulations.

Contact Form (Secure Submission)

Legal & Regulatory Information

• Operator Identity: ilucki-casino-canada is operated exclusively via ilucki777.com under the legal entity Dama N.V. (parent company). The registered office is: Heelsumstraat 51 E-Commerce Park, Willemstad, Curaçao.
• Gaming License: All operations are conducted under license number 8048/JAZ2020-013, issued by Antillephone N.V., Curaçao. This license remains active and valid throughout 2025.
• Jurisdictional Scope: Services are offered to Canadian residents, except those residing in Ontario, in accordance with local regulations and international gaming standards.
• Data Protection: All personal data provided during contact is processed in accordance with applicable data privacy laws and may be used solely for the purpose of resolving your inquiry, ensuring compliance with CA and Curaçao requirements. For further information, refer to the ilucki777.com Privacy Policy.

Dispute Resolution and User Protections

1. Escalation Process: If your query or complaint is not resolved to your satisfaction within one business day, you may request escalation to a senior support specialist. Please indicate this in your follow-up message.
2. Regulatory Complaints: Should internal resolution prove unsatisfactory, you are entitled to lodge a complaint with the Curaçao eGaming licensing authority, referencing license 8048/JAZ2020-013.
3. User Rights: All users have the right to transparent, timely, and fair treatment in accordance with Canadian consumer protection standards and Curaçao licensing conditions.
4. Timeframes: All standard responses and complaint acknowledgment will occur within one business day, with final resolution targeted within seven business days, in line with 2025 regulatory expectations.

Responsible Gambling and Support

• Immediate Assistance: If you or someone you know is at risk of gambling-related harm, contact support@ilucki777.com or use live chat for priority assistance and information regarding self-exclusion, deposit limits, or support resources.
• Confidentiality: All requests for responsible gambling support are handled with the highest degree of confidentiality and legal protection, as mandated by CA and international standards.

Legal Disclaimers (2025)

• Brand Restriction: All references to ilucki-casino-canada are applicable solely in the context of ilucki777.com; any other domains or representations are not authorized or supported.
• Jurisdictional Limitations: ilucki-casino-canada does not accept users from Ontario or from any jurisdiction where online gambling is prohibited by law.
• Accuracy of Information: Users are responsible for ensuring the accuracy of their contact details. ilucki-casino-canada, via ilucki777.com, is not liable for delays or non-delivery of responses due to incorrect or incomplete information provided by users.

Regional Compliance Note: All contact procedures, data handling, and dispute mechanisms are adapted to meet the regulatory requirements of Canada (excluding Ontario) and the operational standards set by Curaçao eGaming for the year 2025. The content herein has been reviewed and verified for legal compliance as of 2025-11-06.

Content last reviewed by Sophie Tremblay, Senior Legal-Technical Content Specialist, on 2025-11-06.